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Picture of Chauncey Jack Dunlavey hiking outdoors

Hi, I’m Jack . . .

a customer experience leader with a passion for uncovering insights -- to create innovative brand experiences, solve complex problems, satisfy unmet needs and deliver outstanding results. 

Picture of our dog, Peanut

MY PARTNER IN CRIME ENJOYING SPOTIFY

Picture of child in bed feeling ill, with mom during telehealth visit

Designing With Insights:

Parents in different locations can join & siblings can be evaluated in one session

Areas of Specialization

Attitudinal + Behavorial Data

Customer Insights & Design Research

Digital Strategy & Innovation

Ethnographic + Field Studies

Growing, Leading & Supporting Teams

Journey Mapping & Process Improvement

Product + Service Design

Usability Testing & Concept Ideation

User Experience Strategy & Planning

Voice of Customer | Satisfaction 

Teacher grading papers

Solving Via Digital Innovation:

Saving teachers 8 hours a week by digitizing and auto-grading worksheets

Professional Certifications & Training

Product Innovation Certification
Massachusetts Institute of Technology (MIT)

Executive Presence & Influence
University of Pennsylvania | Wharton — currently enrolled

Insights for Innovation
IDEO

UX Certification
Nielsen Norman Group

Design Thinking            
Nielsen Norman Group and Think Co.

Usability Analyst Training
Human Factors International

Agile Development
Think Co.

Artificial Intelligence for Consultants
Growth School

Design of ParentingByDesign.com's Homepage
Design of ParentingbyDesign.com's 'My Child Has...' Directory

HELPING STRUGGLING PARENTS

VIA ETHNOGRAPHIC, CX &

UX RESEARCH

Industry Experience & Knowledge

Ed-Tech

Financial Services

Healthcare 

Hospitality

Leadership & Organizational Development

Travel & Tourism

B2B | B2C

Fortune 500

Not--For--Protit

Start Up

Medical Research: CDC | NIH

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WHAT I LIKE TO DO FOR FUN

Picture of youth basketball player

 MY INSPIRATION

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